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Frequently Asked Questions

What Shipping Methods Are Available?

We offer a variety of shipping methods to meet your needs, including standard, express, and international options. Delivery times and costs may vary based on your location and the chosen shipping method. For more details, visit our Shipping Policy page.

Do You Ship Internationally?

Yes, we do ship internationally! We proudly offer worldwide shipping to bring our products to customers around the globe. Shipping rates and delivery times may vary depending on your location. Please check our Shipping Policy for more details or contact our customer service team for specific inquiries.

How Long Will It Take To Get My Parcel?

Delivery times may vary based on your location and the shipping method chosen. Typically, orders are processed within [6] business days, and you can expect your parcel to arrive within [3] to [6] business days after processing. You will receive a tracking number once your order has been shipped to monitor your parcel's progress. For more specific details, please check our shipping policy or contact our customer support team.

What Payment Methods Are Accepted?

We accept a variety of payment methods to ensure a smooth and convenient shopping experience. These include major credit and debit cards, digital wallets, bank transfers, UPI, and popular payment gateways. For more details, please refer to our checkout page.

Is Buying On-Line Safe?

Yes, buying online is safe with us. We use secure payment gateways, SSL encryption, and follow strict data protection policies to ensure your personal and financial information is always protected. Shop with confidence knowing your security is our top priority.

How do I buy dry fruits online from Al Naqi?

Placing an order at Al Naqi is easy!

Select the product → choose pack size → add to cart → pay by UPI/Netbanking/Credit-Debit/COD → receive order confirmation & tracking link.

Step-by-step guide

  • Visit the product page (example: Kashmiri kagzi almonds ).
  • Choose weight/variant and click Add to Cart
  • Go to checkout & choose payment (UPI, netbanking, card).
  • After payment, you’ll get an email & SMS with the tracking link. For bulk orders, contact info@alnaqi.in

 

How Can I Cancel Or Change My Order?

To cancel or change your order, please contact our customer service team as soon as possible. Once an order is processed, modifications can be done before 24 hours after booking your order, but we will do our best to assist you. For further details, refer to our cancellation and modification policy.

Do I need an account to place an order?

You just need to login at our platform before placing your order.

How Do I Track My Order?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order through our website or the courier's tracking portal. Simply enter the tracking number in the designated field to view the current status and estimated delivery date of your order.

How Can I Replace a Product?

If you find any issues with our product, you can replace it:

Perishable items may be eligible for replacement if quality issues are reported within 24 hours, accompanied by photos and order details.

How to claim:

  • Email info@alnaqi.in with the order ID, photos & issue description.
  • You can also WhatsApp us at chat
  • We review and offer a replacement based on the case.

Are your Kashmiri almonds, honey, and walnuts authentic?

Yes, our Kashmiri almonds, honey, and walnuts are 100% authentic

We source directly from Kashmiri growers and certified vendors, and we perform quality checks for freshness and purity.

Sourcing & Verification

  • Direct partnerships with Kashmiri farms and cooperatives.
  • Every lot is hand-picked, undergoes visual & moisture checks, and lab testing.
  • Look for our authenticity seal on products like Kashmiri Acacia Honey

What pack sizes and price ranges are available?

You can filter the price range and size in the product variation sidebar.

We offer 100g, 250g, 500g, 1kg, and bulk/wholesale packs.

Some popular variations according to weight and color:

Is Al Naqi's Kashmiri Almond Oil cold-pressed and chemical-free?

Yes. Al Naqi's Kashmiri Almond Oil is 100% cold-pressed 

Al naqi almond oil is completely free from chemicals, additives, preservatives, and synthetic fragrance. Cold pressing ensures that all the natural nutrients, vitamins, and fatty acids of the almond are fully preserved in the oil without any heat damage.

Is it better to eat dry fruits raw or soaked?

Yes, soaked dry fruits are good for health.

Soaking dry fruits overnight removes phytic acid and tannins from the skin, which significantly improves nutrient absorption and makes them easier to digest. For almonds and walnuts especially, soaking is always recommended.

Which dry fruit has the most protein?

Among common dry fruits and seeds, pumpkin seeds have the highest protein content at around 30 grams per 100 grams.

Followed by cashews and almonds at around 18 to 21 grams per 100 grams. Al Naqi stocks high-protein options including Kashmiri Mamra almonds, walnut kernels, and pumpkin seeds.

What is the difference between Kashmiri Mamra Badam and California almond?

Kashmiri Mamra Badam is organic, unprocessed, and contains up to 50% natural oil, nearly double the oil content of California almonds, which are pasteurised, machine-processed.

To learn more, visit our blog Kashmiri Mamra Badam vs California Almonds: Which is Healthier?

How many Kashmiri almonds should I eat per day?

The ideal daily intake is 8 to 10 soaked Kashmiri almonds for most healthy adults.

Almonds provide Vitamin E, healthy fats, protein, and magnesium without excess calories. Children can eat 4 to 6 soaked and peeled almonds daily as part of a balanced breakfast.

How many walnuts should I eat per day?

2 to 3 walnut halves (approximately 28 grams) per day.

The recommended daily intake for most adults is 28 grams, which is enough to provide significant heart and brain health benefits without adding too many calories. Kashmiri walnuts from Al Naqi are especially high in natural oils and omega-3 fatty acids, growing in the Kashmir Valley’s high altitude growing conditions.

What are the benefits of eating walnuts daily?

Daily walnut consumption supports heart health by lowering bad cholesterol (LDL).

Walnuts are loaded with omega-3 fatty acids that boost brain function, cut down on inflammation, and are a fantastic natural source of melatonin, which helps you sleep better. Only 2 to 3 walnut halves daily supply adequate amounts of alpha-linolenic acid (ALA) to promote cardiovascular and neurological health.

How many walnuts should I eat per day?

2 to 3 walnut halves (approximately 28 grams) per day is the recommended daily intake for most adults.

Kashmiri walnuts from Al Naqi are particularly rich in natural oils and omega-3 fatty acids due to the high altitude growing conditions of the Kashmir Valley.

Are walnuts good for hair growth?

Yes, walnuts are one of the best dry fruits for hair health.

Walnuts are rich in omega-3 fatty acids, biotin, Vitamin E, and zinc, all of which directly support healthy hair follicles and reduce hair fall. Eating 4 to 6 walnut halves daily for at least 8 weeks consistently helps strengthen hair from the root and reduce seasonal hair fall.

How do I know if my saffron is real or fake?

The water test is the best method. Place 2 to 3 saffron threads in a glass of cold water.

Good Kashmiri saffron will take 10-15 minutes to slowly turn the water golden yellow, while the threads will stay red. The threads turn white and fake saffron gives off color right away. If your saffron changes color instantly, then it is dyed and adulterated. To know more, refer to our blog: How to Identify Real Kesar (2026 Guide).

Is Kashmiri saffron better than Iranian saffron?

Kashmiri saffron (Mongra grade) is widely considered the finest saffron in the world.

Kashmiri saffron is known for its deep red colour, intense aroma, and high crocin content. Iranian saffron is produced in much larger quantities and is more affordable, but generally has lower crocin and safranal levels compared to genuine Pampore-grown Kashmiri saffron.

How much saffron should I use per day?

The safe and effective daily dose of Kashmiri saffron is 5 to 7 threads (approximately 30 mg).

30 mg (5 to 7 threads) of Kashmiri mongra saffron is enough to provide its mood boosting, anti-inflammatory and skin brightening benefits without any side effects. Add saffron to warm milk, tea, rice or desserts. Do not boil as the active ingredients are destroyed by high temperatures.

Should I refrigerate honey?

No, honey should never be refrigerated, as cold temperatures cause it to crystallise and harden very quickly.

Store honey at room temperature in a glass jar with a tight lid, away from direct sunlight, properly stored natural honey never expires and actually improves in flavour over time.

What happens if honey crystallises?

Crystallisation is a completely natural process that actually proves your honey is raw and pure.

Processed honey with added corn syrup or sugar rarely crystallises. To restore liquid consistency, simply place the jar in warm (not hot) water for 10 to 15 minutes and stir gently; never microwave honey as it destroys its beneficial properties.

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